Support

Use this page as the support reference for Haptiroll.

Scroll feedback does not start

1. Confirm that Haptiroll is enabled in its menu-bar panel.
2. Try scrolling in a standard macOS app.
3. Passive scroll monitoring should not request Accessibility permission. If macOS asks repeatedly, record the app version and exact dialog text.

Sound is uncomfortable or distorted

Lower Haptiroll and macOS output volume, choose a softer sound, and avoid extended fast scrolling. Stop playback if a sound feels uncomfortable.

Trackpad feedback is absent

System haptic feedback depends on your Mac model and macOS. Haptiroll uses public system patterns and does not control physical amplitude directly.

Useful troubleshooting details

• Haptiroll and macOS versions;
• Mac model and whether an external mouse or trackpad is in use;
• clear steps that reproduce the issue.

Do not include passwords, Apple Account data, receipts, or other sensitive information.