Support

Email neuronuculele@gmail.com for Haptiroll support.

Scroll feedback does not start

1. Confirm that Haptiroll is enabled in its menu-bar panel.
2. Try scrolling in a standard macOS app.
3. Passive scroll monitoring should not request Accessibility permission. If macOS asks repeatedly, record the app version and exact dialog text.

Trial Pro features are unavailable

Connect your Mac to the internet, then reopen the trial screen or retry the action. During an active trial, Haptiroll checks the current date online. If the check cannot complete, only trial Pro features stay temporarily locked. Free features and purchased lifetime Pro remain available. You do not need to send an account name, device identifier, password, or receipt.

Sound is uncomfortable or distorted

Lower Haptiroll and macOS output volume, choose a softer sound, and avoid extended fast scrolling. Stop playback if a sound feels uncomfortable.

Trackpad feedback is absent

System haptic feedback depends on your Mac model and macOS. Haptiroll uses public system patterns and does not control physical amplitude directly.

Useful troubleshooting details

• Haptiroll and macOS versions;
• Mac model and whether an external mouse or trackpad is in use;
• clear steps that reproduce the issue.

Do not include passwords, Apple Account data, receipts, or other sensitive information.